Scroll down to find detailed answers to our most frequently asked questions.

What should I do if my debit card is lost or stolen?

Call 1-866-546-8273 to report your debit card as lost or stolen. Your card will be ‘hot-carded’ to prohibit use of the card.

What is mobile banking?

Mobile banking allows you to do your banking from the convenience of your mobile device. You can view your account balances, look at transactions, make deposits, pay bills and transfer funds.

Is mobile banking different than internet banking?

Mobile banking optimizes internet banking features for your mobile device. The information is formatted to be displayed on your smartphone in an easily viewed manner.

How do I get started with mobile banking?

To get started with mobile banking contact your local branch and tell them you are interested in this complimentary service. They will verify your identity and provide you with log-in credentials for the mobile app. From your mobile device, go to the App Store where you typically download apps. Search for “The Southern Bank Company” and look for the image of our logo. Download the app, enter your username and password as given to you by your local branch.

Why can’t I see all of my accounts on the mobile banking app?

The mobile banking app allows you the flexibility to choose which accounts you want to see. You can control which accounts are visible and not visible on the mobile app by changing the settings of your account. From your computer, log into your account, click Options and selecting Mobile Settings. Your accounts will be listed there and you can check each account you would like to see for mobile banking.

What is remote deposit?

Remote deposit allows you to deposit checks from the convenience of your smartphone. From the mobile banking app, you can choose to make a deposit. You’ll take a photo of the front and back of the check, as well as enter the amount for deposit.

What should I do if I’m having trouble logging into my account, downloading the mobile banking app or using remote deposit?

As always, we’re here to help you learn and utilize the latest technology features of your account. We know it’s easier to talk through with a real person, so call us today so that you can start enjoying these added conveniences.

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