Important: Changes for Marshall County Branches
Dear Customer,
There are changes afoot in our Marshall County branches! As customer demands are changing with technology and the busy pace of life, The Southern Bank Company wants to be your best partner for all your banking needs. To enable us to not only provide great service in the branches, but out in the community, we will be taking a more outward approach to our services. We will be checking in with you in advance if you have a CD or loan maturing to explain your possible options before you have to come to the bank, or accomplish your wishes over the phone when possible. We hope this will make your decisions and transactions easier, and avoid unintended renewals or hasty decisions. We will also be happy to bring our services to you whenever possible, meeting you at your office or at a convenient location at a predetermined time, with paperwork ready to go.
In order to make these initiatives possible, beginning January 2, 2017, our Albertville branch will become a drive through only branch, with lobby service by appointment. Call the office at 256-878-0314 to schedule your appointment. Our Guntersville branch will continue to have traditional lobby and drive through service. Both location will have the same ours of 9AM – 4PM Monday through Thursday, and 9AM – 5PM on Fridays. The Southern Bank Company will continue to provide the same great location service, and hopes these changes will enable us to be a better partner for you and your family or business.
So remember beginning January 2, 2017:
The Albertville Office will be Drive through Only, unless by appointment. The Guntersville Office will remain Full Service. Both offices will have the same hours and be open from 9 AM – 4 PM Monday through Thursday and until 5 PM on Friday. Both office will be closed daily from 1 PM – 2PM for lunch. We appreciate the trust you have given us and are excited to be able to introduce you to our expanded service opportunities. Please let us know how we are doing, and if you have any ideas about how we can better serve you. We want your feedback! Please call Robby Redmond at 256-486-8368 with any questions or concerns.
Sincerely,
Robby Redmond Senior Lender
Gates Little President
